Customer satisfaction is our #1 goal at VitaminMenu.com. If you are unsatisfied with the products in your order, we can accept any UN-opened products for an exchange for refund.  Customers must contact us within 30 days of placing their order to request information for returns.

All items being sent back to us must include a copy of the original invoice and a Return Authorization Code (RAC) to be processed by our Returns Department.  Return Authorization Codes can be obtained by emailing customerservice@VitaminMenu.com.

Orders are shipped from various warehouse locations.  To enquire about where to send return product(s) please contact customerservice@VitaminMenu.com.

The first step in the return process is to send us a detailed message including the order number, amount of products to return and the reason for it.  Each inquiry is reviewed by a member of our Return Department and a unique RAC code is assigned and emailed back to the customer.  Once you receive the RAC code you can include it in your shipment back to us with a copy of the original receipt.  If you do not have this information included it can slow the process for issuing a refund.  Once all items are received at the warehouse we will issue a refund and email you confirmation that it has been completed.  In addition, please mark the outside of the box to: Attention- Return Department to speed up this process.

VitaminMenu.com cannot accept opened items, or issue any returns on cosmetic items. VitaminMenu.com reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

Please note that VitaminMenu.com will NOT cover shipping charges associated with the return of any item. In the event that you are returning any item that was shipped free to you, there will be a $7.95 deduction taken off the total refund.

If there is any other issue with an item that was sent to you (incorrect product, damaged) please contact customerservice@VitaminMenu.com for further assistance.  We will reimburse shipping costs if the return is a result of our error.

If you are returning 6 or more of the same item, there is a restocking fee of 18% and will be deducted off the total refund due to you. We cannot accept a return of 18 or more of one item.  These orders are considered non-refundable. We apologize for any inconvenience, but we cannot make any exceptions regarding this policy.

If you contact us after your order has been placed regarding an incomplete or incorrect shipping address; we will make every effort to correct the information prior to the package being shipped.  Once the package has been shipped, we cannot make address corrections or forwarding requests.

In the event a package is returned to our warehouse as undeliverable, we will issue a full refund and send an email.  We are unable to reship orders that are marked as undeliverable.  You can place a new order on our website or by phone at any time.